Philips Android TV + Plex video issue

I recently bought a 55PUS6561 Philips Android TV and the first thing I did was install Plex App for Android, giving the fact that I have a full-blown media server based on Plex for my media.

First video played fine, no transcoding, everything fine and dandy.

Second video, just saw a couple of frames and then it froze. Audio was ok, video was not.

After some digging, multiple persons have this issue, apparently it’s common on Philips Android 6000 and 7000 series on all the videos that have AC3 sound. Sadly, 90% of my videos have AC3.

Until Plex makes an update for the app or something, I’ve managed to make a quick and dirty fix for it.

Edit %plexdir%/Resources/Profiles/Android.xml and add the following.

The end of the file should look like this :

<!-- more content above -->
    <VideoAudioCodec name="aac">
      <Limitations>
        <UpperBound name="audio.channels" value="2" />
      </Limitations>
    </VideoAudioCodec>
<!-- custom -->
    <VideoAudioCodec name="ac3">
      <Limitations>
        <UpperBound name="audio.bitrate" value="1" />
      </Limitations>
    </VideoAudioCodec>
    <VideoAudioCodec name="eac3">
      <Limitations>
        <UpperBound name="audio.bitrate" value="1" />
      </Limitations>
    </VideoAudioCodec> 
<!-- custom -->
  </CodecProfiles>
</Client>

After that, modify the Android App settings like this :

Now it’s transcoding, but hey, at least every video works :)

UPDATE 1.7.5

You will have to set “Burn subtitles” in the app to “Always” as well.

UPDATE 27th of August 2017

Set Audio H264 to 2.0 (default is 5.1)